Shipping Information

1. Shipping Overview

At Yooyotoys, we strive to deliver your favorite fidget and educational toys to your doorstep in a timely and secure manner. This Shipping Information page outlines our shipping policies, including coverage areas, delivery times, costs, tracking details, and special notes for cross-border shipments. By placing an order on yooyotoys.com, you acknowledge and agree to the terms below.

2. Shipping Destinations

We currently offer shipping to most countries and regions worldwide, including but not limited to:

· North America: United States, Canada, Mexico

· Europe: United Kingdom, Germany, France, Italy, Spain, and other EU member states

· Asia-Pacific: Australia, Japan, South Korea, Singapore, and more

· Note: We temporarily do not ship to regions with postal restrictions or unstable logistics conditions. For specific shipping availability to your location, please check the checkout page or contact our customer service.

3. Shipping Costs & Free Shipping Policy

Shipping costs are calculated based on your shipping address, order weight, and selected shipping method. You can view the exact shipping fee before completing your order at checkout.

· Free Shipping Offer: Enjoy free standard shipping on all orders over 49.9 USD (varies by region). Orders below this amount will be charged a flat rate or weight-based shipping fee, as displayed at checkout.

· Shipping costs do not include customs duties, taxes, or other fees imposed by the destination country/region (see Section 7 for details).

4. Order Processing Time

· All orders are processed within 1-3 business days (Monday to Friday, excluding weekends and public holidays). Processing time includes order verification, product quality inspection, and packaging.

· During peak seasons (e.g., Christmas, Halloween, Black Friday) or for customized products, order processing may take 3-5 business days. We will notify you via email if there is any delay in processing your order.

5. Delivery Timeframes

Delivery times vary by shipping method and destination. Estimated delivery times are as follows (excluding processing time):

· Standard Shipping: 7-15 business days for North America/Europe; 10-20 business days for Asia-Pacific and other regions.

· Express Shipping (optional): 3-10 business days worldwide (available for most destinations at an additional cost).

· Note: These are estimated times only. Actual delivery may be delayed due to customs clearance, weather conditions, or postal service disruptions.

6. Order Tracking

Once your order is shipped, we will send a shipping confirmation email to your registered email address, including a tracking number and a link to track your package.

· You can also track your order by visiting the "Order Tracking" page on yooyotoys.com and entering your order number and email address.

· Tracking information may take 24-48 hours to update after shipment, depending on the shipping carrier.

7. Customs, Duties & Taxes

· Yooyotoys is not responsible for customs duties, import taxes, or other fees imposed by the destination country/region. These charges are the sole responsibility of the recipient.

· Customs policies vary by country/region. We recommend checking your local customs regulations before placing an order to understand potential charges.

· If you refuse to pay customs fees and the package is returned or abandoned, you will not be eligible for a refund of the order amount or shipping cost.

8. Packaging & Safety

· All toys are carefully packaged with shockproof materials to ensure they arrive in perfect condition. We prioritize safe packaging, especially for small parts and fragile items, to prevent damage during transit.

· Packaging materials are eco-friendly and compliant with international shipping standards.

9. Special Notes

· Address Accuracy: Please ensure your shipping address is complete and accurate (including street number, city, postal code, and contact phone number). We are not responsible for delivery delays or losses caused by incorrect or incomplete addresses.

· Delivery Attempts: Shipping carriers will typically make 2-3 delivery attempts. If no one is available to receive the package, it may be held at a local post office or returned to us. You will be notified by the carrier via phone or note.

· Lost or Damaged Packages: If your package is lost or damaged during transit, please contact our customer service within 7 days of the estimated delivery date with your order number and tracking details. We will assist you in filing a claim with the shipping carrier and arrange for a replacement or refund if applicable.

· Holiday Delays: Delivery times may be extended during major holidays (e.g., Christmas, New Year, Thanksgiving). We recommend placing orders in advance to avoid holiday delays.